Chubby Subscription Guide
We have made it possible for you to easily setup regular subscription orders so you can relax and know that you won't run out of Chubby Dried Mealworms or our other products again! What makes it even better is that our subscription prices are discounted so our regular customers save money. Now you can save 5% off your first 2 orders then be automatically upgraded to 10% OFF on Dried Meaworms, Black Soldier Fly Larvae, Silkworm & River Shrimp.
We know that our customers also want flexibility and don't want to be tied into any contracts which is why you can change and amend every aspect of your subscription at any time or cancel it in full. All details and questions are answered below.
- Creating your subscription
- Creating your account
- Getting to the Manage Subscription page
- Changing the frequency of your orders
- Pausing / skipping your subscription
- Updating your address
- Updating your card details
- Dispatching your Order Sooner
- Upcoming orders
- Cancelling your subscription
- Further help
We have designed Chubby Subscriptions to be completely flexible so that you are always happy and comfortable with the service. You can skip deliveries, update your delivery address, cancel your order, or perform a multitude of other actions with your subscription at any time. This guide aims to easily show you how to manage your subscription. The majority of these functions can be performed in the Manage Subscriptions section of our website.
All of our products are available to purchase on a subscription. To do this all you need to do is visit a products detail page - this is the page where the large product description can be seen.
From here you have the option of purchasing one-time only which is the default option, or Subscribe and Save. If you wish to subscribe,just select this option and then using the 2 drop down boxes choose how often you want your Chubby Mealworms to be delivered. Don't worry about this too much you can always easily change this later if you find you are getting too many delivered or need more at certain times of the year.
When you have made your selection click 'Add to Cart'.
After clicking this button you will be taken to the Checkout page where you need to add your email address, shipping and billing information as well as selecting the shipping method.
If you already have an account with us unfortunately you cannot login and use it to prefill this information at this stage but your orders will show in your account after completing it.
After adding your payment information click the Green "Place my order" button and your subscription is set! You should get an email within a few minutes confirming the details.
To manage your subscriptions, you need to have an account with us to access them from. You can get one of these by clicking the human shaped icon in the top right hand corner of the website, or following this link:
Under the "New Customers" box enter your name and the email address you used to create the subscription, choose a password and click the "Sign Me Up" button. After this you will be sent a verification email, when you have clicked the link in the email we sent you, your account will be successfully created.
If you want to get to the Manage Subscription page, the easiest way to do so is by clicking the link in the emails we send with your orders. The second way is by logging into your account page, which you can access by clicking the "Login/Register" link at the top of the website, and clicking Manage Subscription. The final way is to click the link below, or copy it into your browser:
You can change how often you want your Chubby Mealworms order to be delivered at any time. Simply log into the Manage Subscription page, and select the blue text under the words "Frequency". This may say for example "Every 1 Month(s)". You can select the frequency in weeks or months, and can have a gap of up to 10 months between orders. Click the blue update button once you've chosen to update the frequency of your orders.
You can pause your subscriptions at any time (other than the dispatch date) by choosing to "skip shipments" in the Manage Subscription page. Simply select the blue "Manage" button to the right of the page to open the drop down menu:
And then select the "Upcoming Orders" option. On this page, pick the order you want to skip, and select the skip shipment button. A popup may appear asking to confirm if you want to skip this order. Click OK, and that order will no longer be delivered to you. You can resume the shipments at any time.
To update your delivery address simply go to the Manage Subscription page on our website, which you can get to via your account page. After this, click the blue "Manage" button, and select the "Update Address" option. Enter your new address, click update and your orders will be sent to this address for all future dispatches.
If your credit or debit card information is ever altered, you will need to update it or your orders won't be dispatched. To do this, visit the Manage Subscription page, which you can get to via your account page. After this, click the blue "Manage" button, and select the "View/Update Card" option. Select the button that states "click here to update Credit Card" and enter your new card details. Once you've done this, click update, and this card will be charged for future subscription purchases.
If those birds get super hungry you may need your order sooner! Or if your going to be away for a week or two you can easily change your subscription date to suit you.
Just visit the Manage Subscription page, which you can access via your account page. Then select the blue "Manage" button on the right hand side and click the "Change Upcoming Order Date" option.
This will open up a pop up box. Select your new date, click "Okay", and your order will be dispatched as soon as it can. This option will change your future shipping dates to correspond with your new order.
If you ever want to see when your next order is due, visit the Manage Subscription page, which you can access via account page. Then select the blue "Manage" button on the right hand side and click the "Upcoming Orders" option. This will create a drop down with the dates of your upcoming orders.
If you ever wish to cancel your subscription, visit the Manage Subscription page, which you can access via account page. Then select the blue "Manage" button on the right hand side and click the "Delete Order" option. This will open up a pop up box, asking you to confirm you want to delete your subscription. Click OK, and your subscription will be permanently deleted.
If you have any further questions or need any more help, email us here and we'll be happy to help.